2015 Quest for Excellence Conference Presentations

Presentations & Videos

Note: Some of the presentations are large PDFs so they may take a while to download.


3.0 Customer Focus

Finding Member-Centricity (PDF)


4.0 Measurement, Analysis, and Knowledge Management

Measurement, Analysis, and Knowledge Management (PDF)


5.0 Workforce Focus

Culture is Key (PDF)


6.0 Operations Focus

Operational Excellence (PDF)


Elements of Excellence

Transformation to a Process Culture (PDF)

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